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This page was last edited on 29 May 2018, at 22:47. This article is now exclusive for PRO subscribers. Good morning and welcome to the American Airlines Group Fourth Quarter 2017 earnings call. At this time, all lines are in a listen-only mode. Following the presentation, we will conduct a question-and-answer session.
And now, I’d like to turn the conference over to your moderator, Managing Director of Investor Relations, Mr. Thanks Alan and good morning, everyone, and welcome to the American Airlines Group fourth quarter 2017 earnings conference call. Derek Kerr, our Chief Financial Officer. We’re going to start the call today with Doug, and he will provide an overview of our financial results. Derek will then walk us through the details on the fourth quarter and provide some additional information on our 2018 guidance. Robert will then follow with commentary on the operational performance and revenue environment and then after we hear from those comments, we’ll open the call for analyst questions and lastly questions from the media.
Before we begin, we must state that today’s call does contain forward-looking statements, including statements concerning future revenues and costs, forecasts of capacity, traffic, load factor, fleet plans and fuel prices. These statements represent our predictions and expectations as to future events, but numerous risks and uncertainties could cause actual results to differ from those projected. In addition, we will be discussing certain non-GAAP financial measures this morning such as pre-tax profit and CASM, excluding unusual items. A reconciliation to those numbers to the GAAP financial measures is included in the earnings release and that can be found on our website at aa. A webcast of this call will also be archived on our website.
The information that we’re giving you on the call is as of today’s date and we undertake no obligation to update the information subsequently. At this point, I will turn the call over to our Chairman and CEO, Doug Parker. Like this 2017 was a great year for American Airlines from a financial perspective as we announced this morning. In terms of accomplishments, the teams did a phenomenal job through sometimes difficult circumstances. In regard to creating a world-class customer experience we produced record-setting operational reliability to American and we did that where we continued the most aggressive and successful aircraft modernization program in the history of commercial aviation. We’ve introduced the best lounge product ever created by a U.
Miami, LAX, JFK, and improvements in Chicago. We successfully rolled out our basic and premium economy products. Our customer survey data on likelihood to recommend is the highest of American Airlines history and our year-over-year growth in revenue was industry leading. As to making culture a competitive advantage we started the year by giving each team member two round-trip positive based tickets in appreciation of their work and allowing American Airlines to win the Air transport World’s 2017 Airline of the Year award. The first time American won that since 1988.
We ensured our team member pay remained competitive through initiatives such as the unilateral mid-contract pay adjustment for our pilots and flight attendants. 100 million in team member facilities throughout the system as well as equipment improvements. We brought some maintenance work back in-house. 7 billion to shareholders through repurchases and dividends.